Guarantee
Not only do ROOMS floors meet the prescribed norms, they consistently exceed them! This is possible because ROOMS adopts a fully-integrated approach to production (from the tree through to the finished panel), and has numerous control and measuring devices at its disposal. For this reason, SWISS KRONO TEX GmbH & Co. KG can offer guarantees which go far and beyond warranties under law. You will be hard pressed to find any other producer who can do likewise.
SWISS KRONO TEX GmbH & Co. KG provides buyers in addition to the unencumbered guarantee under law, an additional guarantee covering the abrasion resistance of the floor’s surface. It extends from the date of purchase and covers the products as follows:
Conditions
SWISS KRONO TEX GmbH & Co. KG laminate panelsmust be checked before and during installation for any defects. No liability is accepted for laminate flooring installed despite visible defects. SWISS KRONO TEX GmbH & Co. KG laminate floors must be installed properly according to the instructions, in a dry room, and in accordance with the respective use class. No liability is accepted for SWISS KRONO TEX GmbH & Co. KG laminate floors installed in damp SWISS KRONO TEX GmbH & Co. KG. Abrasion areas on SWISS KRONO TEX GmbH & Co. KG laminate floors must be clearly visible and at least 1cm² in size. And in particular the design layer must be completely abraded. No liability is accepted for abrasion on the edges of the elements or for unusual or improper use, and in particular for damage caused by mechanical stress.
Validity of guarantee is dependent on regular cleaning and maintenance of SWISS KRONO TEX GmbH & Co. KG floors as described in the care instructions.
Claims under guarantee are valid only if submitted within 30 days of ascertaining damage and accompanied by the original receipt from the retailer. In investigating a guarantee claim, SWISS KRONO TEX GmbH & Co. KG retains the right to examine the floor in question on site.
Our guarantee
In cases falling under guarantee, SWISS KRONO TEX GmbH & Co. KG will deliver a replacement for the damaged element. If the flooring in question is no longer available, then the buyer can choose a replacement of equal value from the current SWISS KRONO TEX GmbH & Co. KG product line.
Since an annual 10% depreciation in the value of SWISS KRONO TEX GmbH & Co. KG laminates can be assumed, delivery of a compensation product is dependent on payment of the appropriate difference by the buyer.
No liability is accepted for further damages, especially consequential damages such as those incurred during installation or removal, or transport costs for damaged SWISS KRONO TEX GmbH & Co. KG laminate floors.
Guarantee period
Suite: 30 Jahre private / 5 Jahre commercial
Loft: 30 Jahre private / 5 Jahre commercial
Penthouse: 30 Jahre private / 5 Jahre commercial
Contact
info@rooms-floor.com